Difficult people

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We are people

I've been in countless situation where a customer was abusive with an employee, the irate customer is not happy with the employee's answer arguing that it was inaccurate, sometime wrong, sometime incomplete

And the customer is going irrationally angry at them, start shouting, is being rude, is asking to speak to their manager, threaten them, etc ...

In today's economy, this is really stressful, the employee is afraid to lose his job, and the situation usually escalates and the consequences are not satisfactory in the end for anyone.

I wish in a perfect World, that we would talk to each other as human beings, as partner in this messy world, on a relatively short journey, ...

Maybe this employee is already under the stress of a divorce, a sick child, in debt, or he is depressed, or suicidal, we do not know about each other journey, at this new stressful situation maybe will be the last straw for him

I wish people would be nice we each other.



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